My research examines how organisations design, adopt, use, and derive value from digital technologies — transforming work systems, organisational processes, decision-making, capabilities, and outcomes.
Digital Innovation is the umbrella connecting my work. Emerging technologies — including AI, analytics, blockchain and cloud platforms — are enabling technologies within a wider system of people, information, processes, organisations, decisions, and value.
How organisations adopt and assimilate digital technologies, develop new capabilities, redesign processes and business models, and create sustainable value.
How effective digital interventions should be designed and evaluated, producing reusable design principles and prescriptive knowledge beyond a single system.
How intelligent technologies reshape work systems, organisational decisions, trust, responsible reliance, and collaboration between people and AI.
Design Science Research is a central methodological strength in my work. I design and evaluate methods, frameworks, models, systems, decision-support artefacts, and organisational interventions — with the goal of producing transferable design knowledge as well as practical impact.
A signature capability for framing organisational problems, identifying digital opportunities, and redesigning work systems.
Studying how organisations design and use AI-enabled systems to improve decision quality, trust, and responsible reliance.
Digitalisation, organisational problem solving, AI adoption, digital maturity and decision support.
Resource-constrained innovation, AI agents, platform businesses, scaling and digital entrepreneurship.
Process redesign, digital capabilities, organisational change and human–AI collaboration.
Academic platforms, postgraduate decision support, supervision systems and digital research ecosystems.
A UTM spin-off digital platform and a real-world environment for meaningful Information Systems research.
NexScholar creates opportunities to investigate digital platform adoption, AI-enabled postgraduate decision support, human–AI academic decision-making, responsible AI, user trust, digital research ecosystems, and long-term value creation.
13 total — 10 indexed (Web of Science & Scopus), 3 proceedings.
10 grants as PI and member.
4 national copyrights.